FAQ
Ordering questions
What is the order procedure ?
Email the enquiry to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to (852) 3119 3393.
Our office general line number is (852) 3119 3338
Our professional Sales team will provide you with an official quotation through email or fax.
After a 40% deposit and sample charge are received, we will start the pre-product sample manufacturing procedure. This takes about 5-7 working days.
The manufacturing process begins after the pre-production sample is approved by the client.
Payment questions
What is the payment method ?
Bank Deposit or Telegraphic Transfer
What is the payment term ?
For buyers in Hong Kong: 40% deposit is required and balance is cash on delivery (COD)
For overseas buyers: T/T or Paypal 40% deposit and T/T or Paypal balance before shipment
Printing questions
How can I send my graphic file to you ? Which format do you prefer ?
It is better to save your file in AI or psd format.
You can send graphic files to us through email This email address is being protected from spambots. You need JavaScript enabled to view it.
You can upload your files to our ftp server ftp.etin.com.hk login name: client password: etinhk
What the printing cost ?
Silkscreen printing: The setup charge of the silkscreen printing is US$50.00 / HK$4000.00. US$0.05 / HK$0.40 for printing cost of each color print on each umbrella panelor pouch.
Offset printing: The setup cost of the offset printing is US$580.00 / HK$4500.00 for each color (Maximum 9 colors).Printing cost for each panel is around US$0.20 / HK$1.50.
Is it possible to print logos on the handle? There are 3 methods for printing logos or words on the handle: silkscreen printing, engraving, or embossing
1. Silkscreen Printing:
This method can apply on most of the materials such as plastic, metal, aluminum, wooden, rubber, PU leather wrapped or eva etc. The setup charge of the silkscreen printing is US$50.00 / HK$400.00. \ S$0.05 / HK$0.40 for printing cost of each color print on Handle.
2. Engraving:
This method can only apply on metal or aluminum handle. The minimum quantity of the engraving logo on handle is 1,000 pcs. The setup charge and engraving charge per handle depends on the size of the engraving area.
3. Embossing:
This method can only apply on the wooden and PU leather wrapped handle
The minimum quantity of the embossing logo on handle is 1,000 pcs. The molding charge is at least US$200.00 / HK$1500.00. Molding charge and embossing charge per handle depends on the size of the logo.
Design questions
Can you design the umbrella for our company ?
Our professional in-house designer team is always ready to design the umbrella for clients. The design fee depends on the size of the project.
Production questions
What is the minimum order quantity (MOQ)?
MOQ of most of the items is 1,000 pcs. However, we can merge the manufacturing process with an existing order if not reaching the MOQ.
What is the production time?
The production time of pre-production sample is 7-10 working days after 40% deposit and printing setup charge received.
The lead time of manufacturing process depends on the order quantity. Normally the lead time is between 5-75 days.
Can I get the umbrella sample from you ?
There is a deposit charge US$25.00 / HK$ 200.00 for each sample.
This amount is fully refundable after the sample and Purchase Order is confirmed.
Package questions
What is the packaging of the umbrella ?
Each umbrella is well protected by an individual polybag.
You can choose individual umbrella fabric pouch. There is an extra cost US$0.25 by choosing this option.
Besides the umbrella pouch, you can choose some other luxury packaging such as plastic case etc. The price is based on the material that you choose.
Delivery questions
What is the delivery charge?
Our price includes 1 designated delivery location in Hong Kong.
Extra 10% on the price for FOB HK
How can I receive your samples ?
Overseas buyer: You should provide us with the courier account such as DHL, FEDEX, UPS etc. We will not be responsible for the delivery charge of the samples
Local buyer: You should provide us with the full mailing address. We will send the samples to you by local courier.
How can I receive my ordered stock ?
Overseas buyer: We will use your appointed forwarder to be responsible for the logistics. Kindly be advised that there is an additional 10% on the price for FOB HK.
Local buyer: The stock will send to one appointed local destination. Extra HK$200.00 will be charged on each additional location.
Company background questions
Why should we buy the umbrella products from Etin HK Limited ?
Etin HK Limited is one of the leading companies in umbrella design and manufacturing industry. With 15 years of experience in this market, Etin has diverse series of umbrella products for retail and promotion purpose. With the spirit of searching for excellent quality, Etin has established world-known enterprises client base such as Nissan, Shiseido, Lush, Dove, Savills, DLA Piper etc.
Headquartered in Hong Kong, Etin’s production facilities are located in Guangdong Province, China. There are over 400 full time and part time staff in Hong Kong and in mainland China. With more than 15 years of experience and 8,500 square feet of factory building area, the production capacity can reach up to 400,000 pieces per month.
Material questions
How many umbrella fabrics can I choose ? What is the difference?
There are 3 types of umbrella fabrics: Polyester, nylon and Pongee
Can I choose the thickness or density of the umbrella fabric?
There are 2 types of fabric thickness: 170T and 190T. The higher the reading means the higher density. 170T means there are 170 pieces of vertical and horizontal line within 1 inch square.
How many types of materials for umbrella frame can I choose?
Several materials are widely used in umbrella frames: metal, aluminum and fiberglass
Metal: Low price. Not long lasting. Heavy in weight
Aluminum: Medium price. Light in weight. Easy to break
Fiberglass: High price. Light in weight. Obtain elasticity ability, not easily broken and long lasting
How many types of materials for the umbrella shaft can I choose?
Several materials are widely used in the umbrella shaft: metal, aluminum, wooden and fiberglass
Metal: Low price. Not long lasting. Heavy in weight
Wooden: Medium price. Not long lasting. Heavy in weight
Aluminum: Medium price. Light in weight. Easy to break
Fiberglass: High price. Light in weight. Obtain elasticity ability, not easy to break and long lasting
How many types of materials for umbrella handle can I choose?
There is a wide variety of materials for the umbrella handle: plastic, metal, aluminum, wooden, rubber, eva, PU leather wrapped and fabric wrapped.